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Returns and Refunds
1. Introduction
At GM Afrostore, we take pride in delivering authentic and high-quality food products to our customers across the UK. Due to the delicate and perishable nature of our items, we operate under a strict returns and refunds policy to ensure product safety, fairness, and transparency.
2. General Policy
All sales are final once dispatched, except in cases where products are damaged, defective, or incorrect.
Perishable items such as fresh vegetables, fruits, meat, poultry, dairy, grains, and cooked/processed foodstuffs are non-returnable and non-refundable for hygiene and safety reasons.
Customers are expected to inspect their order immediately upon delivery and report any issues within 24 hours.
3. Eligible Returns & Refunds
We will only accept returns or issue refunds under the following conditions:
Wrong Item Delivered – If you receive an item different from what you ordered. Damaged or Defective Product – If the product is delivered in an unusable or spoiled condition. Proof (photo/video) is required. Expired Product – If a product is delivered past its expiration date.
4. Non-Eligible Returns
Refunds or returns will not be granted if:
You changed your mind after purchase. You ordered the wrong product or size/variant. The item was opened, partially consumed, or tampered with. Products were improperly stored by you after delivery. Delays caused by incorrect delivery information provided by you. Failure to notify us of an issue within 24 hours of delivery.
5. Return Conditions (for Eligible Items Only)
Products must remain unopened, sealed, and in their original packaging.
Items must be returned within 48 hours of delivery for inspection.
The customer is responsible for ensuring the safe return of the product unless otherwise agreed.
6. Refunds
Refunds will only be processed once the returned product has been inspected and approved.
Refunds may be issued as:
Store Credit (preferred method), or
Bank/Payment Refund (within 7–10 business days).
Delivery/shipping fees are non-refundable.
7. Exchanges
Where possible, we will replace the item with the correct or fresh product instead of issuing a refund.
8. Delivery Issues
If a delivery attempt fails due to customer unavailability, wrong address, or refusal to accept the package, the order will be considered fulfilled and non-refundable.
Customers may request re-delivery at their own expense.
9. Fraudulent or Abusive Claims
GM Afrostore reserves the right to:
Refuse returns/refunds for repeated or suspicious claims.
Blacklist customers who abuse the returns policy.
Take legal action if fraudulent activity is detected.